PRIVACY POLICY

Privacy Policy - Gogochanger

Effective Date: August 16, 2025

Welcome to Gogochanger's (hereinafter referred to as "we," "our store," or "Gogochanger") online store (powered by Shopify). We value your privacy and personal information security. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when using our website and services, as well as your rights regarding this information. Please read this Policy carefully before using this website. If you have any questions about this Policy, please contact us at customer@gogochanger.com.

Scope of Application

  • This Privacy Policy applies to all personal information you process through our website, mobile interface, emails, and in connection with purchases, customer service interactions, and other activities.
  • This Policy does not apply to information collected through third-party platform links, advertisements, or other independent sites (unless explicitly stated to be subject to this Privacy Policy).

Categories of Information We Collect

To provide you with products, fulfill your orders, provide customer service, and improve your experience, we may collect the following information:

Required Information (for order placement and fulfillment)

  • Name, shipping address, billing address, phone number, email address;
  • Order details (purchased items, quantity, price, shipping method, some payment information, etc.);
  • Payment and transaction information (transaction records and payment confirmations processed by third-party payment service providers; note: payment card details are typically processed directly by the payment service provider, and we do not store full card numbers for an extended period of time);

Account and Login Information

  • Account username, encrypted password (we only store a securely processed password hash), and data related to account management;

Device and Usage Information

  • IP address, browser type and version, access time, pages visited, referral URL, data generated by cookies and similar technologies, device identifiers, and location information (with your permission);

Customer Service and Communication Content

  • Emails, chat logs, returns/refunds, and feedback with customer service;

Marketing and Preferences

  • Your subscription preferences, marketing consent records, purchase and browsing history for personalized recommendations or advertising (based on your consent or legitimate business interests).

How We Use Your Information

We will process your information for lawful purposes and on a minimum necessary basis. Primary uses include, but are not limited to:
- Processing and fulfilling orders, shipping, and returns;

  • Verifying identity, processing payments, and preventing fraud;
  • Providing customer support and after-sales service;
  • Sending notifications related to orders, shipping, returns, promotions, and billing (based on your consent or as permitted by law);
  • Improving website functionality, products, and services, and conducting statistical analysis and internal reporting;
  • Providing personalized recommendations, advertising, and marketing activities (based on your consent or legitimate interests);
  • Complying with laws, regulations, government regulations, court orders, or responding to security incidents, abuse, and investigations.

Information Sharing and Disclosure

We may share your information with the following third parties to a limited and necessary extent:

  • Service providers and contractors (such as payment processors, logistics and warehousing, customer service, data hosting, email and SMS delivery, analytics, and advertising providers) to fulfill contracts and provide services;
  • Third-party platforms (such as Shopify) for hosting and technical support, or with your authorization to use information for integrated services;
  • When required by law, regulatory, or law enforcement agencies to comply with legal obligations or protect the safety of our store, our users, and the public;
  • Transferred as part of a business asset in a corporate transaction (such as a merger, asset transfer, reorganization, or bankruptcy proceeding), provided that we require the recipient to remain bound by this Privacy Policy or other appropriate data protection measures.

We do not sell your personal information to third parties.

Cookies and Similar Tracking Technologies

  • We use technologies such as cookies, local storage, and pixel tags to enhance website functionality, provide statistical analysis, manage shopping carts and sessions, and provide personalized content and advertising.
  • You can manage or reject cookies through your browser settings, but this may affect some functionality or your shopping experience. For information about how third-party advertising and analytics providers use cookies, please refer to their privacy policies.

Data Storage and Security

  • We implement reasonable technical and administrative measures to protect personal information from unauthorized access, disclosure, alteration, or destruction, including through the use of encryption, access controls, and regular security audits.
  • Despite our security measures, no data transmission over the internet is guaranteed to be secure. Please exercise caution when providing sensitive information.
  • We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law or regulation. After the retention period, the information will be deleted or de-identified.

Cross-border Transfers

Because our services and third-party service providers may be located overseas (such as Shopify hosting, payment, and logistics partners), your information may be transferred to and stored on servers overseas. For cross-border transfers, we will implement reasonable safeguards to comply with applicable data protection requirements.

Your Rights and Choices

Under applicable law, you may have the following rights (applicability is subject to local regulations):

  • Right of Access: Request whether we process your personal information and its content;
  • Right of Correction: Correct inaccurate or incomplete information;
  • Right of Erasure: Request erasure of your personal information, as permitted by law;
  • Right to Restriction of Processing/Objection to Processing: Restrict or object to our processing of your information (including for direct marketing or processing based on legitimate interests) in certain circumstances;
  • Right to Data Portability: Access or transfer your information to another service provider, where technically feasible;
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, please contact us at customer@gogochanger.com. To protect your privacy, we may require you to provide reasonable evidence to confirm your identity.

Children's Privacy

Our services are not intended for children under [fill in the minimum age, such as 16 or 18]. We do not knowingly collect personal information from children under this age. If we discover that we have collected personal information from children, we will take steps to delete that information if required by law. If you believe we may hold personal information from children, please contact us.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. The privacy and data practices of these third parties are not governed by this Privacy Policy. We recommend that you review their privacy policies before using them.

Notices and Privacy Policy Changes

We may revise this Privacy Policy from time to time due to business changes, legal obligations, or service updates. Significant changes will be prominently posted on our website and the "Effective Date" will be updated. For significant changes, we will obtain consent or otherwise notify you, to the extent required by applicable law.

Contact Information

If you have questions, complaints, or wish to exercise your rights regarding this Privacy Policy or our handling of your personal information, please contact us at:
Email: customer@gogochanger.com

Notice

By using this website or submitting personal information on it, you agree to the terms of this Privacy Policy (where applicable and to the extent permitted by law). If you do not agree to this policy, please do not provide personal information or use the services on this website.